The ten dimensions of service quality

How to meet and exceed clients’ expectations.

Be aware of the tangible aspects of the service. Ensure reliability. Improve responsiveness. Develop expertise. Ensure courtesy. Maximize credibility. Guarantee security. Provide access. Ensure communication. Deepen your understanding of the customer.

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A treasury of interactive, inspiring learning objects Uniquely designed to engage different learning styles and stimulate self-learning

skilla Multimedia Training Pills® have been designed to accommodate the numerous and differing learning styles we know learners have. Clients particularly value skilla for our distinctive pedagogical method that enables each person to learn in the style that best suits them, stimulates self-learning and facilitates the role of L&D.

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